Syllabus_Certificate course in Digital Banking

Certificate Course in Digital Banking SYLLABUS: Candidates are advised to refer to financial newspapers/ periodicals more particularly “IIBF VISION” and “BANK QUEST” published by the Institute. The topics covered for the subject are as under:

DIGITAL BANKING PRODUCTS a. b. c.

Introduction Need for Digital Banking Products Customer Education for Digital Banking Products

CARDS a. b. c.

Overview and brief history Various types of cards Product features

EMV technology a. b. c. d. e.

New Technologies – Tap and Go, NFC, etc. Approval Processes for Cards Profitability of Cards Back End operations Recovery and Follow up

ATMs a. b. c. d. e. f. g. h. i. j.

Overview and Brief History Product Features Instant Money Transfer Systems Various Value-Added Services (e.g., bill payments, donations, etc.) Proprietary, Brown Label and White Label ATMs ATM Network Planning – Onsite/ Offsite Security and Surveillance of ATM Sites Profitability of ATMs Risk Management and Frauds Back End Operations and Technology

CASH DEPOSIT MACHINES a. b. c. d. e. f.

Overview and Brief History Product Features CDM Network Planning – Onsite/ Offsite Profitability of CDMs Risk Management and Frauds Back End Operations and Technology

CASH RE-CYCLERS a. b. c. d.

Overview Product Features Risk Management and Frauds Back End Operations and Technology

MOBILE BANKING a. b. c. d. e. f.

Overview and Brief History Product Features and Diversity IMPS Profitability of Mobile Banking Risk Management and Frauds Back End Operations and Technology

INTERNET BANKING a. b. c. d. e. f.

Overview and Brief History Product Features Corporate and Individual Internet Banking Integration with e-Commerce Merchant sites Profitability of Internet Banking Risk Management and Frauds Back End Operations and Technology

POS TERMINALS a. b. c. d. e.

Overview and Brief History Product Features Approval processes for POS Terminals Profitability of POS business Risk Management and Frauds Back End Operations and Technology

BRANCHLESS BANKING a. b. c. d. e. f.

Objectives Introduction Financial Inclusion – Logic and logistics Vehicles for Financial Inclusion Business Correspondents/ Business facilitators Digital Banking Products for Financial Inclusion

MARKETING OF DIGITAL BANKING PRODUCTS a. b. c. d. e. f. g. h. i. j.

Objectives Introduction Product Planning Structure for Marketing Digital Banking Products Sales delivery to customers Concept of e-Galleries After sales service to customers Marketing for Financial Inclusion Dangers of Mis-selling Use of analytics in marketing Digital Banking Products

PAYMENT SYSTEMS a. b. c. d. e. f. g. h. i. j. k. l. m. n.

Overview of global payment systems Overview of domestic payment systems RuPay and RuPay Secure Immediate Payment Service (IMPS) National Unified USSD Platform (NUUP) National Automated Clearing House (NACH) Aadhaar Enabled Payment System (AEPS) e-KYC Cheque truncation System (CTS) National Financial Switch (NFS) RTGS NEFT Forex settlements Securities Settlement Innovative Banking & Payment Systems

NEW DEVELOPMENTS IN DIGITAL BANKING a. b. c. d. e.

Fintechs Business ecosystems Block chain Crypto Currencies Peer Financing 7

f. g. h. i. j. k.

Cloud Virtualisation Analytics Artificial Intelligence Machine Learning Internet of things (IoT)